Terms of use
TERMS OF USE
Last updated on: 26.06.2023
These Terms of Use apply to the website/domain https://ksp-electronics.com/ (hereinafter referred to as the "Website").
The Website is administered and maintained by "KSP-ELECTRONICS" Ltd., with Unified Identification Code 121063161, having its registered office and management address at 39 Tsar Samuil Street, Triaditsa District, Sofia, Postal Code 1000.
For contacting "KSP-ELECTRONICS" Ltd., including for complaints, contract termination, or the exercise of rights of data subjects under Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC, please use the following contact details:
Address: Sofia, Postal Code 1766, Mladost 4, Block 439, Entrance B (rear side)
Phone: 0700 19 077
Email: customer_service@ksp-electronics.com
The website of "KSP-ELECTRONICS" Ltd. and the products and goods offered for sale through it are intended for professional and service use, not for sale to end consumer users. As "KSP-ELECTRONICS" Ltd. cannot verify the quality of customer individuals, the purchase of products and goods by consumers within the meaning of the Consumer Protection Act (CPA) is possible, subject to the special conditions stated here and applicable legislation. The website of "KSP-ELECTRONICS" Ltd. offers both new and used goods, and the condition of each product (new or used) is indicated in its description.
Please note that the products offered by us should be used, assembled, and installed by professionals and specialized service providers.
The use and access to this website, both from Bulgaria and worldwide, are provided by KSP-ELECTRONICS Ltd. as outlined in the conditions stated below.
By using the website of "KSP-ELECTRONICS" Ltd., you agree to these Terms of Use. In case of any changes to these Terms of Use, "KSP-ELECTRONICS" Ltd. will notify registered users via the email addresses provided by them, within a period of up to 7 days from the acceptance of the change. All orders created before the modification of the Terms of Use will be subject to the previous Terms of Use.
If you disagree with the updated Terms of Use, you have the right to discontinue further use of the website by deregistering and deleting your user profile. Users within the meaning of the Consumer Protection Act (CPA) also have the right to terminate the contract without owing any compensation or penalties or to continue using the website under the previous Terms of Use, for which they should send written notice within one month. If users have not exercised these rights, they will be bound by the modified Terms of Use.
When placing an order through our online store, it is necessary to accept these Terms of Use for your request to be created. In case of disagreement with specific clauses of the Terms of Use, please contact us using the provided contact addresses.
INTELLECTUAL PROPERTY RIGHTS
All intellectual property rights, copyrights, trademarks, design rights, patents, and others within this website are owned by KSP-ELECTRONICS Ltd. or their respective rights holders. All rights reserved. Duplicates or any form of copying of the content on this website are prohibited (KSP-ELECTRONICS reserves the right to allow duplicates of the content at its discretion). Permission to copy data for personal or business purposes does not allow the inclusion of materials or any part thereof.
The materials on this website are protected under the Law on Copyright and Related Rights, the Law on Trademarks and Geographical Indications, the Law on Patents and Registration of Utility Models, and other applicable regulations, and any unauthorized use is punishable according to the relevant laws.
ACCEPTANCE AND CANCELLATION OF ORDERS. CONTRACT WITHDRAWAL. COMPLAINTS.
After receiving your order, it must be approved, and you will receive an order confirmation. For orders from new customers, the order needs to be confirmed by an employee of KSP-Electronics Ltd.
Important points to consider:
When you receive the package, please check if it is damaged in any way. If you notice any damage, it should be documented in the presence of the courier.
The store does not cover the expenses for returning the goods if the customer decides to refuse them.
If you discover any defects in the products after receiving them, you have the right to file a complaint. If the complaint relates to damages that occurred during transport, please include the complaint protocol you have prepared with the courier company. The costs associated with returning the defective products will be refunded by the store as soon as we receive the package and review your complaint. Customer complaints are processed within a maximum of 3 working days from the date of their receipt. Damaged goods will be replaced with fully functional ones. If this is not possible (e.g., if the product is out of stock), the store will refund the full value or offer you the opportunity to choose another available product from the store. For some products, there may be a discrepancy between the product and the description or image, which concerns non-essential characteristics of the product (e.g., color, manufacturer, minor size deviations, etc.).
A significant portion of the products come with specific warranties, and a warranty card applies. It contains all warranty conditions (duration, warranty services, etc.). For these products, defects are addressed according to the warranty terms.
Electronic components do not have a warranty and can be subject to complaint only if defects are found in them without any soldering or other modification of the product.
If the legislation on consumer protection applies to the contract, the consumer has the right to withdraw from the contract within a 14-day period, from the date of receiving the goods by the consumer, without the need to state a reason and without owing any compensation or penalties, the consumer has the right to return the goods without bearing any costs, except for the costs specified in Article 54, paragraph 3, and Article 55 of the Consumer Protection Act - reasonable delivery and return costs when the consumer has not chosen the cheapest method of delivery; direct costs of returning the goods if the merchant has not agreed to bear them. After reviewing the received withdrawal notice from the consumer, "KSP-ELECTRONICS" Ltd. informs the consumer about the procedure for returning the goods.
Before sending the product back, please contact us at the following phone numbers: Tel: +359 2 975 6141; GSM: +359 884 961 401; +359 888 843626 or email address: customer_service@ksp-electronics.com. This will facilitate the proper return procedure.
The returned goods must be in their original packaging, undamaged, and free from signs of use. Sensitive products (e.g., those that should not be exposed to light or air) should not be opened. When returning the goods, it is the responsibility of the customer to ensure that all products are securely packaged, labeled, and transported in compliance with all applicable laws and regulations (including those related to the transport of hazardous materials).
Certain goods are not eligible for refusal or return, including custom-made products or products tailored to the customer's size or individual requirements, as well as products that are resized and/or cut upon the customer's request, and goods explicitly defined as non-cancelable or non-returnable for other reasons. In such cases, the customer is required to pay the full value of the goods after their production. All products for which a delivery period longer than 3 working days is specified are made to order, and the customer is informed about this when confirming the order, before the start of its execution. The return of used goods is accepted at the discretion of KSP-Electronics Ltd.
In the case of returning or canceling an order outside the scope of a consumer contract, the costs of delivery, return, cancellation, or reimbursement of orders, services, commitments, and all expenses incurred for them are refunded by the customer.
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Prices
The prices listed on the website catalog of KSP-Electronics Ltd. are subject to change over time. It is the responsibility of the user of the website to familiarize themselves with the current price of the product at the time of placing an order.
When placing an order for purchase, the customer performs the following sequential actions:
Selects the desired products and adds them to their cart by clicking the "BUY" button next to the respective item.
When the customer decides to proceed with ordering the selected products, they add them to their "cart" (located in the top left corner of the website).
In their "Cart," the customer specifies the type and quantity of the items and confirms the order by clicking a virtual "Continue" button.
To proceed further, the customer either registers (if new user) or logs into their account (if an existing user), by providing information such as name, surname, phone number, and delivery address, and clicking the "Continue" button.
If the customer is an existing user, the delivery address and phone number are displayed, allowing for data modification and selection of the payment method.
If the customer is a new user, a registration form appears, requiring the necessary information for order fulfillment (email address, name, surname, phone number, delivery address), and providing the option to choose a payment method.
The customer confirms the provided information by clicking the "Continue" button.
The purchase order for goods through www.ksp-electronics.com is considered complete upon pressing the "Payment" button.
In case of incomplete, incorrect, or erroneous address and/or phone number provided during order submission, the order/request is considered invalid, and KSP-Electronics Ltd. is not obliged to fulfill it.
TYPES OF PAYMENT:
● Online Payment
• Credit Cards - including major credit card types such as MasterCard, VISA, Diners Club, and American Express.
• PayPal payments are also accepted. Electronic payments are processed by a licensed payment service provider, applying the necessary conditions for the protection of the payer's data and encrypted payment. KSP-Electronics Ltd. does not receive, process, or store data related to bank cards or other details that could jeopardize the security of the payer or the payment.
● Bank Transfer Payment
• Bank transfers (please note that we charge €7 (seven euros) for bank transfers initiated from countries outside the EU).
● Cash on Delivery (only available through courier companies SPEEDY, Econt, and EU Shipments)
● Payment at KSP-Electronics retail stores
If KSP-Electronics has reason to doubt the customer's ability to make a specific payment or the possibility of the payment reaching the provider, KSP-Electronics may suspend the delivery at any level until the payment is made.
KSP-Electronics Micro Account
Every registered customer receives a KSP-Electronics Micro Account. This service allows our customers to create a virtual KSP-Electronics account through which they can make purchases with us. Users can deposit money into their Micro Account and shop freely without the need for bank transfers or PayPal, thus saving time. The funds in the micro deposit can only be used within the website or KSP-Electronics stores, both for services and products. By utilizing this service, users can avoid bank fees. This service is suitable and preferred by regular customers. Users with a Micro Account can benefit from quick payments by simply pressing the "Pay" button. Additionally, each customer will enjoy cash discounts, promotions, and other benefits when loading funds into their Micro Account. Account loading can only be done at KSP-Electronics stores. If you would like more information about the Micro Account, please contact our customer service representatives.
DELIVERY
"KSP-Electronics" works with the following courier companies:
-Econt Express
-Speedy
-DHL Express
-Bulgarian Posts
All expenses incurred by KSP-Electronics for transportation fees and shipping costs will be paid by the customer. All orders handed over to the carrier will be considered delivered to the customer, and the risk of loss will transfer to the customers. KSP-Electronics will make every reasonable effort to plan the delivery as quickly as possible, although KSP-Electronics is not responsible for the non-fulfillment of an order on a specific date. When creating the order, the customer selects their preferred method of delivery.
"KSP-Electronics" is not responsible for delayed shipments due to reasons beyond its control.
The delivery time is from 1 to 3 business days for all available products in stock and depends on the service of the respective locality. For products that are not in stock, the delivery time is additionally specified.
LEGAL AND COMMERCIAL WARRANTY
Statutory warranty according to the Consumer Protection Act and the Law on the Provision of Digital Content and Digital Services and the Sale of Goods (ZPCSCUPS)The supplier reminds about the existence of a statutory warranty regulated by the Law on the Provision of Digital Content and Digital Services and the Sale of Goods (ZPCSCUPS) in cases where this law is applicable to the sales contract and the contract has the characteristics of a consumer contract under which digital content, digital services, or goods with digital content or digital services are provided. The statutory warranty under ZPCSCUPS guarantees that the product complies with the characteristics of the sales contract, and if any non-conformity is detected, it can be claimed within 2 years from the date of delivery of the product (depending on the type of product/service and the applicability of ZPCSCUPS to the contract), but no later than 2 months from the establishment of the non-conformity.
In the context of the statutory warranty, when the goods do not meet the individual requirements of conformity with the contract, the objective requirements of conformity, or the requirements for installation or assembly of the goods, the Consumer has the right to:
- File a complaint and request the seller to bring the goods into conformity.
- Receive a proportional reduction of the price.
- Terminate the contract and request a refund of the amount paid.
When filing a complaint, the Consumer has the right to demand that the goods be brought into conformity with the contract, and can choose whether this should be done through repair or replacement of the goods, unless the non-conformity is due to inaccuracies or ambiguities in the Customer's order. The supplier may refuse to bring the goods into conformity if repair and replacement are impossible for the supplier or would result in disproportionate costs, taking into account all circumstances of the specific case, including:
1. The value the goods would have if there was no lack of conformity.
2. The significance of the non-conformity.
3. The possibility of providing another means of consumer protection without significant inconvenience to the Consumer.
The Consumer has the right to request a proportional reduction of the price or to terminate the sales contract when:
1. The supplier has not performed the repair or replacement of the goods or has refused to bring the goods into conformity with the contract.
2. Non-conformity persists despite the actions taken by the supplier to bring the goods into conformity.
3. The non-conformity is so serious that it justifies an immediate reduction of the price or termination of the sales contract.
4. The supplier has stated or it is evident from the circumstances that they will not bring the goods into conformity within a reasonable period or without significant inconvenience to the Consumer.
The Consumer does not have the right to terminate the contract if the non-conformity is insignificant. The burden of proof for determining whether the non-conformity is insignificant rests with the supplier.The functionality of goods containing digital content or digital services or digital elements, as well as the necessary measures for technical protection and their compatibility with specific software or hardware, are indicated in the description of the respective product on the website, as well as in the accompanying product information and warranty card. The Consumer has the right to withhold payment of the remaining part of the price or a portion of the price until the Supplier fulfills their obligations to bring the goods into conformity, unless the non-conformity is due to inaccuracies or ambiguities in the Customer's order. When the Consumer has chosen a price reduction, it is reduced proportionally to the difference between the value of the received goods and the value the goods would have had if there was no lack of conformity.The Consumer exercises their right to terminate the sales contract by submitting a statement to the Supplier, informing them of their decision to terminate the sales contract. When the non-conformity relates only to some of the goods delivered under the sales contract and there is a basis for terminating the contract, the Consumer has the right to terminate the sales contract only with respect to those goods that do not conform, as well as with respect to any other goods acquired together with the non-conforming goods if it cannot be reasonably expected that the Consumer will agree to keep only the conforming goods.When the Consumer terminates the sales contract in whole or in part with respect to some of the goods delivered under the sales contract, the Consumer returns those goods to the Supplier without undue delay and no later than 14 days from the date on which the Consumer notified the Supplier of their decision to terminate the sales contract. The deadline is considered met if the Consumer has returned or sent the goods back to the Supplier before the expiration of the 14-day period. The Supplier refunds the price paid by the Consumer for the goods after receiving them or upon presentation of proof by the Consumer that they have sent the goods back to the Supplier.The Supplier is obliged to refund the amounts received to the Consumer using the same payment method used by the Consumer in the initial transaction, unless the Consumer has expressly agreed to the use of another payment method, provided that it does not result in any costs for the Consumer.
The statutory warranty of conformity applies regardless of any commercial warranty that may be provided.
Commercial warranty
Some products sold through the Website may also come with a commercial warranty, the duration of which is indicated on the product page of the respective item. If the product comes with a commercial warranty, the Consumer will receive a warranty card at the latest upon receiving their order. The warranty card will contain information about the content of the commercial warranty, its terms, duration, territorial coverage, as well as the name and address of the warrantor.For all products, the warranty terms and conditions of the respective manufacturer or authorized service centers apply. Only original warranty cards obtained with the product are valid at the service centers.
The warranty is void in the following cases:
-Damage caused by improper storage or handling.
-Attempted repair by the Consumer and/or any unqualified individuals.
-Use of low-quality or non-original consumables.
-Force majeure events.
-Other specific conditions mentioned in the commercial warranty accompanying the product.
PERSONAL DATA
1.What data do we need?
As the administrator of personal data, we collect and process the following personal data:
A) When registering a new user
Name, surname, email address, password;
B) When ordering from the website
Name, surname, phone number, email address, password, delivery address.
2.Why do we need this data?
We need your personal data in order to deliver your order and fulfill our contractual obligations towards you.
3.How are your personal data processed and stored?
Your personal data is processed by the administrator, and for the purposes of delivery, they are provided for processing by the respective carrier/delivery service provider, who ensures their processing, storage, and retention in accordance with the personal data protection legislation.Third parties do not have access to your personal data unless there is a specific legal requirement.
4.How long do we keep them?
In accordance with the laws of the Republic of Bulgaria and Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC, we have the right to keep your documents for a period of up to 3 years, with appropriate technical and organizational measures to protect the data. After this period, your personal data stored with us will be irreversibly destroyed.
By ticking the checkbox "I want to receive discounts and promotions," the user consents to receive marketing messages regarding current promotions and discounts to the provided email address and/or phone number. All personal data stored by us for marketing notifications and service updates will be kept by us until you inform us that you no longer wish to receive this information.
5.What rights do you have?
If you believe that the personal data we hold about you is inaccurate or incomplete, you have the right to request access to this information, to correct or delete it, as well as to request the restriction of processing or to object to the processing, or to request data portability. Please contact us to exercise your rights by submitting a free-text request (which should clearly identify you, the personal data to which you want access, and the actions you wish to be taken) to the provided address, email address, or contact phone number.
If you wish to file a complaint regarding the way we have processed your personal data, please contact us at the provided address, email address, or contact phone number. Our responsible officer will review your complaint and make every effort to resolve the issue within one month.
If you still believe that your personal data has not been processed in accordance with the law, you have the right to lodge a complaint with the Commission for Personal Data Protection or the competent court.
BEHAVIOR OF USERS
Users of the Website understand that the information, data, posted opinions and comments, text, software, music, sound, photos, or any other materials (collectively referred to as "Content") that become publicly available or are transmitted confidentially through the use of the Website, are the sole responsibility of the User generating such Content.
By using the Website, the User may come across Content that is offensive, indecent, or unacceptable. Under no circumstances will the Provider be responsible for any Content created by Users, including any errors and omissions in it, or for any damages and losses of any kind resulting from the use of the Content exposed, published, sent, or otherwise transmitted through the Website.
The user agrees NOT to use the Website to:
Formulate, send, or transmit in any other way Content that is unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, libelous, invasive of another person's privacy, or otherwise objectionable.
Impersonate a person or a group of people, including but not limited to representing oneself as a representative of the Provider, manufacturer, etc., or in any other way mislead about one's identity.
Forge headers or manipulate identification means to disguise the origin of Content transmitted through the Website.
Formulate, send, publish, or transmit in any other way Content that the user is not authorized to transmit by law or under other contractual or confidential relationships (such as internal information, confidential information, or information about someone's property obtained through employment relationships or subject to non-disclosure agreements).
Formulate, send, publish, or transmit in any other way Content that infringes any patent, trade, copyright, or other property right of any party.
Formulate, send, publish, or transmit unauthorized advertising materials, unsolicited commercial messages (spam), chain letters, redirected with alias subdomains, pyramid schemes, or other forms of customer acquisition.
Formulate, send, publish, or transmit materials containing computer viruses or other computer codes, files, or programs designed to disrupt, disturb, or limit the functioning of computer software, hardware, or telecommunications equipment.
Interfere with the normal operation of other users of the Website.
Obstruct the provision of services on the Website or disrupt the operation of servers or networks related to the services, fail to comply with the requirements, procedures, policies, or regulations of networks related to the Website.
Deliberately or inadvertently violate local, national, or international laws.
Harass or otherwise disturb another user.
Collect and unlawfully use personal information about other users.
The Provider reserves the right to restrict and/or deny access to the Website to users who, either once or systematically, violate the aforementioned requirements.
The Provider reserves the right to edit and remove information provided by the user that violates the aforementioned requirements
LINKS FROM AND TO THE WEBSITE
Owners of websites and pages outside the Website have the right to create links to any HTML page on the Website under the following conditions:
-The link may point to the specific page but must not copy its content.
-Copying of textual material from the linked page is allowed, with a length of no more than 10 words.
-The linked page must not be opened within frames, and its information must not be supplemented or altered in any way. This includes adding information before, after, and/or around the Website's page.
-The link must not explicitly or implicitly suggest that the Website endorses the linking website and/or its products and services.
-The link must not provide false or misleading information about the Website's products and/or services.
By creating a link to the Website, the website owner declares acceptance of the present Terms, even if they do not use the Website's services. Website owners are not allowed to create links to images, multimedia content, or any content other than HTML pages that provide such content.
The provided links on the Website to other third-party websites are published solely for the convenience of users. When using such a link, users are not availing themselves of any service provided by the Website, and the Terms lose their effect after following the link. The Provider does not control these websites to which links have been placed and assumes no responsibility for any of them or their content. The Provider does not impose or endorse these websites in any way, nor does it recommend the information published on them. Visiting such a website and all associated risks are entirely the responsibility of the user.
PRODUCT SAFETY
The products are intended for professional and service use. All our products are NOT designed or intended for use in nuclear facilities, life support systems, human implants, flight control systems, or any other function or use that may result in injury or damage to property.
KSP-ELECTRONICS REVIEW & FEEDBACK
Every review or opinion is important to us and to our future or existing customers. This information helps other customers make more informed purchasing decisions. We believe that our customers are in the best position to evaluate our products and services, and we would be delighted to receive your feedback. We value your opinion as it will help us improve and grow as well.
Here are some recommendations and tips for writing a truly good review or comment:
-Share your opinion about a specific product or topic.
-Provide your rating only when you have already received the product, explaining what you like or dislike about it and why.
-Avoid using all capital letters unless necessary.
-Include information that you believe will be helpful to others.
-KSP Electronics will not edit words or phrases - any review or comment containing unacceptable content will be rejected and will not appear on the website.
LIMITATIONS
To write a comment, you must:
-Be a registered user.
-You cannot publish opinions that contain: vulgarity, blasphemy, racism, or sexual comments.
-Comments about other reviewers.
-Comments that may contradict the material, trademarks, or intellectual property of others.
-Content that may be considered harassment, violence, or threats to personal safety or property of others.
-Comments regarding the services or activities of KSP-Electronics. If you have comments about this, please contact us directly.
-Spam or advertising.
-Comments containing personal information about anyone, including yourself, such as phone numbers, mailing addresses, or credit card numbers.
-HTML code, computer scripts, or website URLs.
-Availability, price, or alternative ordering information or delivery information.
-KSP-Electronics suppliers or manufacturers.
When reviewing the site, if any of the comments contain any of the above limitations, KSP-Electronics reserves the right not to publish the comment and to take all necessary actions to remove the comment or user. All comments on the site become the property of KSP-Electronics once published. Your personal information will not be used or disclosed to third parties.
SUPERVISORY AUTHORITIES:
(1) Commission for Personal Data Protection (CPDP)
Address: Sofia 1592, Prof. Tsvetan Lazarov Blvd. 2, Tel: (02) 940 20 46, Fax: (02) 940 36 40
Email: kzld@government.bg, kzld@cpdp.bg
Website: cpdp.bg
(2) Commission for Consumer Protection (CCP)
Address: 1000 Sofia, Slavyanska Str. No. 4A, floor 3, 4, and 6, Tel: 02 / 980 25 24, Fax: 02 / 988 42 18
Hotline: 0700 111 22 Website: kzp.bg
(3) Platform for Alternative Dispute Resolution (ADR)
In case of a dispute that cannot be resolved jointly with the ONLINE STORE, you can use:
Conciliation Commission of the CCP
You can request the formation of a conciliation commission through:
CCP portal, section "Conciliation Commission" - https://kzp.bg/pomiritelna-komisiya;
By fax, mail, or in person at the central and territorial divisions of the CCP;
The electronic platform for online dispute resolution.
European Online Dispute Resolution Platform
Official website:
ec.europa.eu/consumers/odr
(4) Commission for Protection of Competition (CPC)
Address: Sofia, Vitosha Blvd. No. 18
Phone: 02 / 935 61 13 Fax: 02 / 980 73 15 Hotline: 0700 111 22 Website: www.cpc.bg
APPLICABLE LAW AND DISPUTES
These Terms of Use and any disputes arising from or in connection with the website are governed by the provisions of Bulgarian substantive and procedural law. All disputes between the parties are resolved in a spirit of understanding and goodwill. In the event that an agreement is not reached, all unresolved disputes arising from or related to the contract between the parties, including disputes concerning its interpretation, validity, performance, or termination, will be settled by the court with competent jurisdiction as determined according to the provisions of the Civil Procedure Code.
The user is informed of the possibility to resort to a conciliation commission under the Consumer Protection Act, a mediation procedure, online dispute resolution platform of the EU, or any other alternative dispute resolution method in case of a dispute.
OTHER
The provider does not guarantee the accuracy, completeness, truthfulness, or nature of the content transmitted and distributed through the website. The provider also does not guarantee that the materials or services on this website are suitable or available outside of Bulgaria, and accordingly, access to them from territories where their content is illegal is not permitted.The provider has the right to change the technology and design of the provided goods without prior notice.
Given the international nature of the Internet and the website being connected to this network, the provider cannot guarantee that the flow of information to and from the website will not be monitored and recorded by third parties.
The use of the website by individuals under the age of 18 is prohibited.
STANDARD FORM FOR FACILITATING THE EXERCISE OF THE RIGHT OF WITHDRAWAL FROM THE CONTRACT
I. Right of withdrawal from the concluded contract
Part one of the form contains information about the following rights of the consumer:
1.The consumer has the right to withdraw from the contract within 14 calendar days without stating a reason.
2.The right of withdrawal from the contract begins to run from ................. (to be filled in by the trader before providing the form to the consumer).
3.When the consumer does not receive this form, the deadline for exercising the right of withdrawal starts from the moment they receive the complete information, but this period cannot exceed one year and 14 calendar days.
4.When the consumer does not receive all the mandatory pre-contractual information regarding the respective contract, the deadline for exercising the right of withdrawal starts from the moment of receiving the complete information, but this period cannot exceed 3 months and 14 calendar days.
5.In order to exercise their right of withdrawal from the concluded contract, the consumer notifies the trader of their decision using the name and address provided below; the notification is made on a durable medium, such as a letter sent by post or email. The consumer may also use this form to exercise their right of withdrawal from the contract, but it is not mandatory.
6.When the consumer exercises their right of withdrawal from the contract, they are not obligated to bear any costs.
7.Information that in addition to the right of withdrawal from the concluded contract, the national legislation of the Member States of the European Union may provide additional rights to the consumer, such as the right to terminate the contract in case of non-provision of information by the trader.
II. Prohibition of advance payment
Part two of the form contains information about the following rights of the consumer:
1.During the period in which the consumer can exercise their right of withdrawal from the contract, making advance payments by the consumer is prohibited.
2.The prohibition on making advance payments according to item 1 applies to all types of performances, including payments and provision of guarantees, blocking of funds in accounts, explicit acknowledgment of obligations, and applies not only to payments to the trader but also to third parties.
III. Notice of withdrawal from the concluded contract
Part three contains the following details:
1.To: ........................ (name and address of the trader)
2.I/we, the undersigned .............. hereby inform you that I/we withdraw from the contract.
3.Date of conclusion of the contract: .............
4.Name(s) of the consumer(s): ..............................
5.Address(es) of the consumer(s): ......................
6.Signature(s) of the consumer(s): ..............................
7.Date of notification: .......................................
Instructions for completing Section III:
1.To be filled in by the trader before providing the form to the consumer.
2.To be filled in by the consumer(s) when using this form to exercise the right of withdrawal; provide the full name(s) of the consumer(s).
3.To be filled in by the trader, indicating the date of conclusion of the contract.
4.To be filled in by the consumer(s) when using this form to exercise the right of withdrawal.
5.To be filled in by the consumer(s) when using this form to exercise the right of withdrawal.
6.To be filled in by the consumer(s) only when using this form to exercise the right of withdrawal; to be signed by the consumer(s) only if the notification is made on paper.
7.To be filled in by the consumer(s) when using this form to exercise the right of withdrawal.
Confirmation of receipt of the information:
Signature(s) of the consumer(s):
Attachment No. 6 to Art. 47, para. 1, item 8 and Art. 52, para. 2 and 4
(New - State Gazette, issue 61 of 2014, in force from 25.07.2014, amend. - State Gazette, issue 20 of 2022, in force from 28.05.2022)
Standard Form for Exercising the Right of Withdrawal from the Contract:
(fill in and submit this form only if you wish to withdraw from the contract)
To (trader's name, address, and email address to be filled in by the trader):
I hereby inform you that I am withdrawing from the contract concluded by me/us* for the purchase of the following goods*/for the provision of the following service*
Ordered on*/Received on*
Name(s) of the consumer(s)
Address of the consumer(s)
Signature of the consumer(s) (only if this form is in paper format)
Date
Delete as appropriate.
Attachment No. 7 to Art. 47, para. 4
(New - State Gazette, issue 61 of 2014, in force from 25.07.2014, amend. and sup. - State Gazette, issue 20 of 2022, in force from 28.05.2022)
Information on Exercising the Right of Withdrawal from the Contract
Standard instructions for withdrawal:
I. Right of withdrawal from a distance contract or off-premises contract.
II. You have the right to withdraw from the contract without stating any reasons within a period of 14 days.
III. (amend. - State Gazette, issue 20 of 2022, in force from 28.05.2022) The withdrawal period is 14 days from the date (fill in the date according to the types of contracts specified in item 1, letters "a," "b," "c," "d," or "e" of the Instructions for filling in).
To exercise your right of withdrawal, you must notify us of your decision to withdraw from the contract with an unequivocal statement (e.g., a letter sent by post or email). You may use the attached standard withdrawal form, but it is not obligatory.
To meet the deadline for withdrawal, it is sufficient to send your communication regarding the exercise of the right of withdrawal before the withdrawal period expires.
IV. Effects of Withdrawal
If you withdraw from the contract, we will reimburse you for all payments received from you, including delivery costs (excluding any additional costs arising from your choice of a delivery method other than the least expensive standard delivery offered by us), without undue delay and in any event not later than 14 days from the date on which you inform us of your decision to withdraw from the contract. We will carry out the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any case, you will not incur any fees as a result of the reimbursement. (In the case of a sales contract where you have not offered to collect the goods in the event of withdrawal, the text provided in item 4 of the Instructions for filling in should be filled in).
In cases where the consumer has received goods under the contract (the corresponding text may be added in accordance with item 5, letters "a," "b," or "c" of the Instructions for filling in).
For contracts for the provision of services or the supply of water, gas, electricity, when they are not offered for sale, packaged in a limited volume or specific quantity, or for central heating (the text provided in item 6 of the Instructions for filling in should be added).
Instructions for filling in:
1.Fill in one of the following texts in quotation marks:
a) for contracts for services or the supply of water, gas, or electricity when they are not offered for sale, packaged in a limited volume or specific quantity, for central heating or for digital content not supplied on a tangible medium: "the date on which the contract was concluded.";
b) for a sales contract: "the date on which you or a third party other than the carrier and indicated by you took possession of the goods.";
c) for a contract under which the consumer orders multiple goods with a single order, which are delivered separately: "the date on which you or a third party other than the carrier and indicated by you took possession of the last good."
(g) for a contract under which goods are supplied, consisting of multiple batches or parts: "the date on which you or a third party other than the carrier and indicated by you have taken possession of the last batch or part";
(d) for a contract for regular delivery of goods over a certain period of time: "the date on which you or a third party other than the carrier and indicated by you have taken possession of the first goods."
(amend. - State Gazette, issue 20 from 2022, in force from 28.05.2022) Fill in your name, address, telephone number, and email address.
If you provide the consumer with the opportunity to complete and submit information about their withdrawal from the contract electronically on your website, fill in the following: "You can also fill in and submit electronically the standard withdrawal form or any other unambiguous statement of withdrawal on our website (add the website address). If you use this option, we will immediately send you a confirmation of receiving the withdrawal on a durable medium (e.g., via email)."
For a sales contract in which you have not offered to collect the goods in case of withdrawal, fill in the following: "We have the right to withhold the reimbursement until we have received the goods back or until you have provided evidence that you have sent the goods back, whichever is earlier."
If the consumer has received goods under the contract:
(a) add either:
"We will collect the goods," or
"You are expected to send or return the goods back to us or to... (add the name and geographical address, if applicable, of the person authorized by you to receive the goods) without undue delay and in any event not later than 14 days from the day you informed us of the withdrawal from this contract. The deadline is met if you send back the goods before the expiration of the 14-day period.";
(b) add:
"We will bear the cost of returning the goods," or
"You shall bear the direct cost of returning the goods," or
if the distance contract does not provide for you to bear the cost of returning the goods and, due to their nature, the goods cannot be returned by regular mail: "You will have to bear the direct cost of returning the goods in the amount of ______ BGN (add the amount)," or if the cost of returning the goods cannot be reasonably calculated in advance: "You shall bear the direct cost of returning the goods. The cost is expected to be approximately ______ BGN (add the amount)," or
if, under an off-premises contract, the nature of the goods does not allow them to be returned by regular mail, and if the goods were delivered to the consumer's home at the time of concluding the contract: "We will collect the goods at our expense," and
(c) add: "You are solely responsible for the decrease in the value of the goods resulting from handling them, different from what is necessary to establish their nature, characteristics, and functioning."
For contracts for the provision of services or the supply of water, gas, electricity, when they are not supplied in a limited volume or quantity, or for district heating, add the following: "If you have requested the provision of services or the supply of water/gas/electricity/district heating (the unnecessary option is crossed out) to start during the withdrawal period, you shall pay us an amount that is proportional to what has been provided until you have informed us of the withdrawal from this contract, in comparison to the full coverage of the contract."